Update - Works to repair this issue are now scheduled with our 3rd party contractor between 07:00-09:00 on Friday 22nd. Once these have been completed a further update will be posted.

Print and copy and Point of Sale services will be at risk during this time although disruption is likely to be minimal.

Thank you for your patience whilst we complete these essential works.
Jun 21, 10:22 BST
Identified - The cause of the issue has now been identified and an upgrade to repair the affected component is being scheduled.
Jun 19, 10:22 BST
Investigating - IT Service is currently investigating a reported issue with our online print & copy top-up services accessible via the MyDay Student portal.

Cash top-up services at University and Hive kiosks are unaffected.
Jun 15, 17:06 BST

About This Site

This page provides real-time updates on the operational status of ICT services, and notice of scheduled maintenance. To receive automatic email, SMS or RSS notifications of service outages and scheduled maintenance select the 'Subscribe to Updates' button at the top of the page and enter your details. If you are experiencing issues that are not highlighted on this page please contact the Service Desk on 01905 85 7500.

Systems ? Operational
University Website   ? Operational
Blackboard   ? Operational
Finance   ? Operational
ICT Service Desk   ? Operational
Internal Webpages   ? Operational
Office 365   ? Operational
Pebblepad   ? Operational
Maintenance   ? Operational
SOLE   ? Operational
Staff Email   ? Operational
Scientia   ? Operational
MyDay   ? Operational
Archibus   Operational
Library Services ? Operational
Eresources   ? Operational
Webpages   Operational
Library Account   ? Operational
Library Search   ? Operational
WRaP   ? Operational
Resource Lists   ? Operational
File Storage ? Operational
'N' Drive   ? Operational
'O' Drive   ? Operational
Network ? Operational
Arena Network   ? Operational
City Campus Network   ? Operational
Garage Network   ? Operational
Hive Public Network   ? Operational
Internet   ? Operational
Riverside Network   ? Operational
St Johns Network   ? Operational
Wireless Networks ? Operational
City Campus Wireless Network   ? Operational
eduroam   ? Operational
Hive Wireless Network   ? Operational
St Johns Wireless Network   ? Operational
Print & Copy ? Partial Outage
Arena Print & Copy Services   ? Operational
City Print & Copy Services   ? Partial Outage
Hive Print & Copy Services   ? Partial Outage
Riverside Print & Copy Services   ? Operational
St Johns Print & Copy Services   ? Partial Outage
Digital store front (DSF)   ? Operational
Telephony ? Operational
Arena Telephony   ? Operational
City Telephony   ? Operational
Jenny Lind Telephony   ? Operational
Mobile Telephony   ? Operational
Riverside Telephony   ? Operational
St Johns Telephony   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 22, 2018

No incidents reported today.

Jun 20, 2018

No incidents reported.

Jun 18, 2018
Resolved - This issue has now been resolved.
Jun 18, 13:44 BST
Investigating - We are investigating reports of issues accessing the library website on campus when using a wireless network. Hard wired access may be unaffected.
Jun 14, 13:52 BST
Jun 17, 2018

No incidents reported.

Jun 16, 2018
Completed - The scheduled maintenance has been completed.
Jun 16, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 01:00 BST
Scheduled - All Digital Storefront services including the web front end and production submission system will go offline for routine but essential maintenance from our supplier on two dates. These upgrades will take place during the early hours and our not expected to cause any issues, however IT Service will monitor the upgrade and post additional information should service remain non-functional during working hours. This is the 1st of two days of maintenance during June.
Jun 7, 12:34 BST
Jun 13, 2018
Resolved - The issue is now resolved. SOLE is operating normally.
Jun 13, 09:33 BST
Monitoring - ICT have implemented a fix and are monitoring to ensure stability. Updates to follow.
Jun 13, 09:08 BST
Identified - ICT have identified the issue causing issues with accessing SOLE.
Jun 13, 09:06 BST
Investigating - ICT are currently investigating issues accessing SOLE. This is affecting all users at all Campus'

Updates to follow.
Jun 11, 16:11 BST
Jun 12, 2018

No incidents reported.

Jun 11, 2018
Completed - The scheduled maintenance has been completed.
Jun 11, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 19:00 BST
Scheduled - The IT Service will be undertaking work to upgrade the firewalls at the City Campus this evening between 19:00 and 21:00 during this period the following services will be unavailable:
- No internet access at City Campus (Charles Hastings, Mulberry House and Jenny Lind), Halls of residence and the Hive will be unaffected.
- No internal or external access to timetabling.
- No external access to SITs.
- No external access to SOLE via MyDay.
- Skype for Business
Jun 11, 14:34 BST
Jun 10, 2018

No incidents reported.

Jun 9, 2018
Completed - The scheduled maintenance has been completed.
Jun 9, 09:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 01:00 BST
Scheduled - All Digital Storefront services including the web front end and production submission system will go offline for routine but essential maintenance from our supplier on two dates. These upgrades will take place during the early hours and are not expected to cause any issues, however IT Service will monitor the upgrade and post additional information should service remain non-functional during working hours. This is the 1st of two days of maintenance during June.
Jun 7, 12:31 BST
Jun 8, 2018

No incidents reported.