Monitoring - All services have been restored.
Dec 8, 12:42 GMT
Update - All open access areas are affected including the Peirson Study and Guidance Centre and City Campus.
Dec 8, 08:27 GMT
Investigating - Currently students are unable to login to open access PCs at the Hive.
Dec 7, 22:17 GMT
Monitoring - WI-FI is now operational on all sites.
Dec 8, 10:41 GMT
Update - IT are continuing to investigate the issue.
Dec 8, 08:28 GMT
Investigating - The IT Service is currently investigating issues with accessing WI-FI across all sites.
Dec 7, 18:13 GMT

About This Site

This page provides real-time updates on the operational status of ICT services, and notice of scheduled maintenance. To receive automatic email, SMS or RSS notifications of service outages and scheduled maintenance select the 'Subscribe to Updates' button at the top of the page and enter your details. If you are experiencing issues that are not highlighted on this page please contact the Service Desk on 01905 85 7500.

Systems ? Operational
University Website   ? Operational
Blackboard   ? Operational
Finance   ? Operational
ICT Service Desk   ? Operational
Internal Webpages   ? Operational
Office 365   ? Operational
Pebblepad   ? Operational
Maintenance   ? Operational
SOLE   ? Operational
Staff Email   ? Operational
Scientia   ? Operational
MyDay   ? Operational
Archibus   Operational
Library Services ? Operational
Eresources   ? Operational
Webpages   Operational
Library Account   ? Operational
Library Search   ? Operational
WRaP   ? Operational
Resource Lists   ? Operational
File Storage ? Operational
'N' Drive   ? Operational
'O' Drive   ? Operational
Network ? Operational
Arena Network   ? Operational
City Campus Network   ? Operational
Garage Network   ? Operational
Hive Public Network   ? Operational
Internet   ? Operational
Riverside Network   ? Operational
St Johns Network   ? Operational
Wireless Networks ? Operational
City Campus Wireless Network   ? Operational
eduroam   ? Operational
Hive Wireless Network   ? Operational
St Johns Wireless Network   ? Operational
Print & Copy ? Operational
Arena Print & Copy Services   ? Operational
City Print & Copy Services   ? Operational
Hive Print & Copy Services   ? Operational
Riverside Print & Copy Services   ? Operational
St Johns Print & Copy Services   ? Operational
Digital store front (DSF)   ? Operational
Telephony ? Operational
Arena Telephony   ? Operational
City Telephony   ? Operational
Jenny Lind Telephony   ? Operational
Mobile Telephony   ? Operational
Riverside Telephony   ? Operational
St Johns Telephony   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 14, 2018

No incidents reported today.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018
Resolved - This issue is now resolved. The Facilities Helpdesk is operating normally.
Dec 11, 16:26 GMT
Monitoring - ICT have implemented a fix regarding issues with students accessing the Facilities Helpdesk and are now monitoring to ensure stability.
Updates to follow.
Dec 11, 16:26 GMT
Identified - ICT have identified the cause of issues with students accessing the Facilities Helpdesk and are working to resolve the issue.
Updates to follow.
Dec 11, 16:26 GMT
Investigating - ICT are currently investigating issues accessing the Facilities Helpdesk, Archibus. This is currently affecting students only.
Updates to follow.
Dec 11, 08:52 GMT
Completed - The scheduled maintenance has been completed.
Dec 11, 15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 11:45 GMT
Scheduled - We will be performing Scheduled Maintenance between 12pm and 3pm on 11 December and the Software Webstore will be unavailable during this period.
Dec 5, 16:23 GMT
Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 6, 2018
Resolved - This incident has been resolved. There was an issue with the UK federation metadata that’s stopped our server from being able to update.
Dec 6, 10:58 GMT
Investigating - We are currently investigating this issue. Resource lists currently cannot be viewed while logged in. This is also affecting resource lists displaying in Blackboard. To view a list, please search for your module directly on the resource list platform. Please note that it is currently not possible to access many of the eresources on resource list due to the logging in issue. However, some eresources can be accessed via a different route. The following links go direct to publisher platforms, please repeat your search for the eresource you are trying to access once on the platform:
ProQuest Ebook Central (ebooks)
EBSCO (databases)
DawsonEra (ebooks)
Dec 5, 11:31 GMT
Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.