Monitoring - IT have identified the fault, and restored affected services.
Feb 20, 18:12 GMT
Investigating - ICT are currently working to restore network connectivity and various outages, including printing, email access and wireless, across all Worcester University Campus'. There are also issues accessing some services from other sites and externally.
Updates to follow.
Feb 20, 17:00 GMT

About This Site

This page provides real-time updates on the operational status of ICT services, and notice of scheduled maintenance. To receive automatic email, SMS or RSS notifications of service outages and scheduled maintenance select the 'Subscribe to Updates' button at the top of the page and enter your details. If you are experiencing issues that are not highlighted on this page please contact the Service Desk on 01905 85 7500.

Systems ? Operational
University Website   ? Operational
Blackboard   ? Operational
Finance   ? Operational
ICT Service Desk   ? Operational
Internal Webpages   ? Operational
Office 365   ? Operational
Pebblepad   ? Operational
Maintenance   ? Operational
SOLE   ? Operational
Staff Email   ? Operational
Scientia   ? Operational
MyDay   ? Operational
Library Services ? Operational
Eresources   ? Operational
Webpages   Operational
Library Account   ? Operational
Library Search   ? Operational
WRaP   ? Operational
Resource Lists   ? Operational
File Storage ? Operational
'N' Drive   ? Operational
'O' Drive   ? Operational
Network ? Operational
Arena Network   ? Operational
City Campus Network   ? Operational
Garage Network   ? Operational
Hive Public Network   ? Operational
Internet   ? Operational
Riverside Network   ? Operational
St Johns Network   ? Operational
Wireless Networks ? Operational
City Campus Wireless Network   ? Operational
eduroam   ? Operational
Hive Wireless Network   ? Operational
St Johns Wireless Network   ? Operational
Print & Copy ? Operational
Arena Print & Copy Services   ? Operational
City Print & Copy Services   ? Operational
Hive Print & Copy Services   ? Operational
Riverside Print & Copy Services   ? Operational
St Johns Print & Copy Services   ? Operational
Telephony ? Operational
Arena Telephony   ? Operational
City Telephony   ? Operational
Jenny Lind Telephony   ? Operational
Mobile Telephony   ? Operational
Riverside Telephony   ? Operational
St Johns Telephony   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 24, 2018

No incidents reported today.

Feb 23, 2018

No incidents reported.

Feb 22, 2018

No incidents reported.

Feb 21, 2018

No incidents reported.

Feb 20, 2018
Resolved - This issue has now been resolved.
Feb 20, 18:13 GMT
Investigating - There is currently an issue accessing SOLE via MyDay. To access the service via MyDay please enter your credentials when prompted. These credentials are your student number and network password.
Feb 11, 18:32 GMT
Feb 19, 2018
Resolved - 16th February - Library Search and interlibrary requests


UPDATE: This issue is now resolved. The provider has traced and fixed the problem.

There are currently issues with searching for, renewing and reserving books via Library Search and also with accessing the interlibrary request form. The problem is being investigated urgently. In the meantime, users can access the public catalogue here . If you have any concerns or queries regarding this issue, please contact askalibrarian@worc.ac.uk . Updates to follow.
Feb 19, 10:49 GMT
Investigating - There are currently issues with searching for, renewing and reserving books via Library Search and also with accessing the interlibrary request form. The problem is being investigated urgently. In the meantime, users can access the public catalogue https://capitadiscovery.co.uk/worcs/ . If you have any concerns or queries regarding this issue, please contact askalibrarian@worc.ac.uk .Updates to follow.
Feb 16, 15:19 GMT
Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018
Resolved - The issue is now resolved. Phone services are now operating normally
Feb 13, 08:54 GMT
Monitoring - ICT have implemented a fix regarding the partial outage with incoming/outgoing phone calls and are now monitoring to ensure stability. Updates to follow.
Feb 13, 08:32 GMT
Identified - ICT have identified the issue with incoming/outgoing phone calls and are working to resolve the issue. Updates to follow.
Feb 13, 08:30 GMT
Investigating - ICT are currently investigating partial outage of incoming/outgoing phone calls. This is currently affecting all sites. Updates to follow
Feb 12, 15:23 GMT
Feb 10, 2018
Resolved - No further issues have been identified, the service is now fully operational.
Feb 10, 06:30 GMT
Monitoring - The phone lines are now back up, ICT will continue to monitor the system.
Feb 9, 19:17 GMT
Investigating - ICT are currently investigating an outage of incoming and outgoing lines telephone lines.
Feb 9, 18:39 GMT