Update - Further repair works have been scheduled for Sunday 19th August between 08:30-12:30.

Associated Print and Copy as well as Point of Sale services will be at risk during this time.
Aug 14, 13:46 BST
Update - We are continuing to work on a fix for this is, which will likely have to be completed outside of core working hours to prevent additional service disruption. Updates to follow, once a repair date is set.
Aug 9, 11:40 BST
Identified - The student card payment top-up service as part of the Pharos WebCentre is currently inoperative. A fix from our external provider to address this will be deployed this Thursday (09/08) morning which should finally resolve the issue. Further updates to follow once the works are complete.
Aug 7, 09:23 BST
Update - We are continuing to investigate this issue.
Aug 1, 19:58 BST
Investigating - There is currently an issue with incoming email to the University, all incoming emails will be queued until the issue is resolved. Internal email is unaffected.
Aug 1, 19:57 BST

About This Site

This page provides real-time updates on the operational status of ICT services, and notice of scheduled maintenance. To receive automatic email, SMS or RSS notifications of service outages and scheduled maintenance select the 'Subscribe to Updates' button at the top of the page and enter your details. If you are experiencing issues that are not highlighted on this page please contact the Service Desk on 01905 85 7500.

Systems ? Degraded Performance
University Website   ? Operational
Blackboard   ? Operational
Finance   ? Operational
ICT Service Desk   ? Operational
Internal Webpages   ? Operational
Office 365   ? Operational
Pebblepad   ? Operational
Maintenance   ? Operational
SOLE   ? Operational
Staff Email   ? Degraded Performance
Scientia   ? Operational
MyDay   ? Operational
Archibus   Operational
Library Services ? Operational
Eresources   ? Operational
Webpages   Operational
Library Account   ? Operational
Library Search   ? Operational
WRaP   ? Operational
Resource Lists   ? Operational
File Storage ? Operational
'N' Drive   ? Operational
'O' Drive   ? Operational
Network ? Operational
Arena Network   ? Operational
City Campus Network   ? Operational
Garage Network   ? Operational
Hive Public Network   ? Operational
Internet   ? Operational
Riverside Network   ? Operational
St Johns Network   ? Operational
Wireless Networks ? Operational
City Campus Wireless Network   ? Operational
eduroam   ? Operational
Hive Wireless Network   ? Operational
St Johns Wireless Network   ? Operational
Print & Copy ? Partial Outage
Arena Print & Copy Services   ? Operational
City Print & Copy Services   ? Operational
Hive Print & Copy Services   ? Partial Outage
Riverside Print & Copy Services   ? Operational
St Johns Print & Copy Services   ? Partial Outage
Digital store front (DSF)   ? Operational
Telephony ? Operational
Arena Telephony   ? Operational
City Telephony   ? Operational
Jenny Lind Telephony   ? Operational
Mobile Telephony   ? Operational
Riverside Telephony   ? Operational
St Johns Telephony   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 21, 2018

No incidents reported today.

Aug 20, 2018

No incidents reported.

Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018

No incidents reported.

Aug 14, 2018
Completed - The scheduled maintenance has been completed.
Aug 14, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 08:00 BST
Scheduled - On Tuesday 14 August, from 8am to 6pm, the Facilities Helpdesk online portal will be down for essential software maintenance.

During this time, if you have any maintenance or other requests for the Estates and Facilities teams please email facilitieshelpdesk@worc.ac.uk

We apologise for any inconvenience caused by this temporary shutdown.
Aug 14, 07:57 BST
Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018
Resolved - This issue is now resolved. Telephony is operating normally.
Aug 7, 15:15 BST
Monitoring - ICT have implemented a fix regarding issues with incoming calls and are now monitoring to ensure stability.
Updates to follow.
Aug 6, 14:19 BST
Identified - ICT have identified the cause of issues with incoming calls and are working to resolve the issue.
Updates to follow.
Aug 6, 14:18 BST
Investigating - ICT are currently investigating issues with incoming external calls. This is currently affecting all sites.
Updates to follow.
Aug 6, 10:12 BST